After-Sales & Services

At BONTON, we believe our service doesn’t stop after your purchase. We are committed to ensuring that your eyewear is perfect for you and continues to serve you well. Here’s how we support you post-purchase:

1. Easy Returns & Exchanges
•    14-day satisfaction guarantee: Return or exchange your eyewear within 14 days, 
•    Free return shipping on eligible products.

2. Free Adjustments
•    If your glasses don’t fit perfectly, visit our store or partner optician for free adjustments.
•    Book a virtual fitting consultation if you're unsure about the size or comfort.

3. Lens Replacement Service
•    Need to upgrade or change your lenses? We offer affordable lens replacement without needing to buy new frames.
•    Prescription updates available.

4. Warranty Support
•    All eyewear comes with a 1-year warranty against manufacturing defects.
•    Coverage includes frame colours peel off, screw issues, hinge failure, and lens coating defects.

5. Cleaning & Maintenance
•    Free cleaning kits with every order.
•    Step-by-step care guide available on our website.
•    Free cleaning and repairing services at our all stores.

6. Customer Support
•    Available 7 days a week via live chat, email, and phone.
•    Speak with licensed opticians and stylists for personalized help.
•    Track your order in real-time through your account dashboard.